PRIVACY POLICY

WHO WE ARE

This website is operated by Midosui Matcha (midosuimatcha.com). We source and supply premium Japanese matcha and hojicha for home and business customers worldwide. For any privacy-related questions, please contact us at info@midosuimatcha.com.

WHAT WE COLLECT

When you submit an enquiry through our contact form, we collect the information you provide: your name, company name, email address, country, and the message or requirements you write. We do not collect payment details or sensitive personal data.

Our hosting platform also processes basic technical data required to deliver the website, such as your IP address and browser type. This is handled automatically by the infrastructure and is not used by us for profiling or marketing.

WHY WE USE IT

We use the information you submit solely to respond to your enquiry and, where relevant, to prepare a product offer or quotation. We do not sell or rent your personal data to third parties. We do not send marketing communications without your explicit consent.

LEGAL BASIS

We process your data on the basis of your consent (given when you submit the form) and our legitimate interest in replying to your enquiry. You may withdraw your consent at any time by contacting us at info@midosuimatcha.com.

WHO PROCESSES IT

Your data is processed by our website hosting provider and email service provider, solely for the purpose of delivering the service. These providers act as data processors on our behalf and are not permitted to use your data for their own purposes.

INTERNATIONAL TRANSFERS

Your data may be processed in countries outside your own by our hosting and email providers. Where such transfers occur, appropriate safeguards are in place to protect your information in accordance with applicable data protection law.

HOW LONG WE KEEP IT

We retain your data only for as long as is necessary to handle your enquiry and any resulting business relationship. Once that purpose is fulfilled, your data is deleted.

COOKIES

This website uses only essential cookies required for the site to function. We do not currently use analytics or tracking cookies. If analytics are added in the future, visitors will be asked for their consent before any such cookies are set.

YOUR RIGHTS

Depending on where you are located, you may have the right to access, correct or delete your personal data, to object to or restrict its processing, and to withdraw your consent at any time. You also have the right to lodge a complaint with your local data protection authority (for example, under the EU General Data Protection Regulation or the Saudi Personal Data Protection Law).

To exercise any of these rights, please contact us at info@midosuimatcha.com.

CHANGES TO THIS POLICY

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Continued use of the website after any changes constitutes acceptance of the updated policy.